I wanted to share with everyone the story of one associate who on a daily basis exemplifies the “Commitments of Excellence” which are the cornerstone of great service. Nancy Anui has been working for Minuteman Parking Company for the past seven years. She started working at Riverside Community Hospital as a Greeter and worked up to a valet position at that location before moving on with us to Loma Linda Medical Center.
Before coming to work for Minuteman Nancy lost her disabled son and she has said she felt that her purpose in life was over with his passing. Then Nancy felt the call to volunteer at hospitals so she could bring joy to people who were sick. Nancy started at Riverside Community Hospital as a volunteer, around the same time Minuteman picked up the contract for parking services at the hospital. Nancy met our manager at the location, Rafael Lopez who was looking for help and she was immediately hired. After a period of time our contract expired at the hospital and Nancy transferred with us to the Loma Linda East Campus Medical Center as a valet and shuttle driver. Nancy loved moving over to LLECMC and the staff at the facility absolutely adores Nancy. Nancy has been at Loma Linda with us now for four years.
Nancy tells me that she thought God was steering her towards people with Special needs. Her daily duties include helping transport patients to the area lab, rehabilitation medical offices, x-ray and MRI facilities on the East Campus at Loma Linda.
Michael Jackson head of operations on the east campus has said that when people see Minuteman Parking they know they are at the East Campus and we are the friendly touch point that the Medical Center needed in regards to their guest and patient services. Nancy is a key person in increasing the Medical Center’s patient flow and therefore the patient and visitor satisfaction. Nancy continues to represent Minuteman and provide the special customer care that people have come to expect when they visit the Medical Center. Nancy has been called the Parking Lot Angel by the Medical Center staff and management team and is a shining example of someone who goes above and beyond and is committed to the spirit of providing outstanding healing service to everyone she come in to contact with.
I ask you today, how can we all be as committed to helping others and providing great service like Nancy? Thank you Nancy, you are an inspirational asset to us all and we truly appreciate all that you do!