Minuteman Parking would like to recognize one of our employees, Kirk Boardman, for his constant Commitment to Excellence in service.  Kirk is a Driveway Ambassador at the Manhattan Beach Marriott, and what he does on a daily basis for the guests and visitors at this hotel is what great service is all about.

Just ask Mr. Ric Wunn, a recent guest at the Manhattan Beach Marriott:

 

“While waiting for my team out front of the property each morning, I watched your Valet team.  Kirk, one of the team, was particularly interesting. When a car was delivered for a guest, if the party was not waiting, Kirk would grab a cleaning solution bottle, squeegee, and rag, and clean the windows.  He would occasionally stop and assess his work.  When the guest arrived, he would greet them, open the doors, load luggage, etc.  I don’t know if the guests all noticed, but I did.  I complimented him on his professionalism.

 

On June 3rd I gave a speech on professionalism to a group of high level managers.  In that speech I mentioned Kirk and his professional approach to what he did.  I told the group that Kirk didn’t just do the job, he owned the job.  Absolutely the finest Valet team in the business.

 

I am District Manager for all Air Traffic Control operations in Colorado and Wyoming.  My business is very exacting and complex.  I now have a goal of taking the Marriott Valet story to my own teams.  There is the old saying…’I know professionalism when I see it….and I know it even more when I don’t.’ At the Marriott Manhattan Beach, I SAW professionalism throughout the team. You can all be very proud of yourselves…I am.”

                                                                

                                                                      -Ric Wunn, District Manager, FAA Denver Air Traffic District

 

I have had the pleasure of working with Kirk at multiple properties, both as a valet under his tutelage, and as his manager at his current location.  He taught me most of what I know about service.  His knack for remembering people is uncanny and is his greatest asset.  I believe that this comes not from some God-given talent, but from his passion for serving others.  Kirk truly enjoys knowing and helping all of our guests and does it with professionalism and enthusiasm every time he punches in for his shift.  Kirk makes the job fun and those around him laugh, but most of all, he makes each guest feel special and that is a prized ability in the hospitality industry. 

 

Ask anyone who has visited the Manhattan Beach Marriott in the past eight years and they will remember Kirk.  And even if they don’t remember his name, they will most certainly remember the enthusiastic and helpful blonde-haired character on the front drive who loves fishing.  I guarantee it.

 

- Ian Wilson

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