We understand hospitality

Archive for the ‘News’ Category

Meet and Greet with Wilbur and Wilma

Friday, November 11th, 2011 by Kelly Harris

      

 The Minuteman family is forever growing! Meet the latest additions- Wilbur and his sister, Wilma. Wilbur and Wilma are our two newest limo party buses that add an extra splash of elegance to our fleet. Wilbur is the younger sibling holding up to 12 passengers while Wilma is the bigger sister, holding up to 17. With these two new party buses up and running, Minuteman is more than ready to chauffeur around you and your friends for a night free of worry!

Minuteman Parking has been deemed the premiere parking services company on the West Coast since 1995. We have since decided to expand our horizons beyond valet and self-parking. Our fleet of luxury buses is fully equipped with themed decorations, special guest packages and gift giveaways, and optional beverage services. From corporate events, to games, even trips to Vegas, Minuteman’s special event luxury buses are there to make your occasions even more memorable. Leave the driving and parking hassles to us!

Minuteman Offers Associates Ways To Save $$ In Tough Times!

Tuesday, May 24th, 2011 by Dan Curtin

By Dan Curtin

This year, we have explored various ways to help our people stretch their hard earned dollars. To that end we are offering three programs that help associates to conveniently do just that.

1. We are currently offering Minuteman associates the “Citi at Work” program from one of the largest banks in the nation, Citibank NA.  “Citi at Work” is an exclusive website banking program for Minuteman associates that provides account access, direct deposit, discounts on fees, preferred interest rates, information and financial solutions online to help associates save time and money in their financial life. The goal of the Citi at Work program is to provide:

  • Financial Education - to help associates gain a firm grasp on his or her financial situation
  • Savings and Discounts for associates’ banking needs - a checking account with no monthly service fees and free checks and ATM card; free online bill pay, a worldwide ATM network and 24/7 customer support:
  • Preferred interest rates on selected products, including checking accounts.
  • Preferred mortgage pricing that gives associates $500 towards closing costs.
  • Preferred pricing for home equity lines of credit and Checking Plus® (variable rate) overdraft protection and Priority processing on first mortgage and home equity applications.
  • Discounts on online outgoing wire transfers, foreign currency transactions and safe deposit box.
  • An exclusive 24/7 toll-free customer service number.

Citibank also will reimburse the fees other banks may charge our associates for using their ATMs—the first six per statement period—by crediting their Citigold checking account up to $5.00 per transaction on the employee’s next monthly statement.

2. In January, Minuteman introduced the “Working Advantage” program.  All associates have exclusive access to the Working Advantage discount network which allows associates to save up to 60% on ticketed events and online shopping. Through Working Advantage, associates can save on:

Movie Tickets, Theme Parks, Sporting Events, Hotels and Travel, Health and Fitness, Museums and City Passes, Live Theatre (Broadway type shows), Merchant Gift Certificates, an Online Shopping Mall at name brand online stores like Best Buy, Old navy, Petco, Kohl’s and Nike…and more!

To subscribe, associates may access the Working Advantage website by going to www.workingadvantage.com on the web.  When opening an individual account associates will need the Minuteman Parking ID which associates can get by calling HR. The HR department can also send any associate a flyer by email. It is free to join and there is no obligation to buy anything.

3. The third program we have introduced recently is the “2011 Employee Referral Bonus” program which will earn current associates $50 to $100 in gift cards for successful employee referrals who stay employed up to 180 days with the company. We want to encourage our great associates to refer great applicants we can put to work, providing exceptional service to our clients. The conditions and rules for this program are available from any member of management or the HR department.

We hope that these programs will in some small way help to ease the financial burdens we are all facing in these difficult times. Every little bit helps!

Why Reasonable People Need to Get Flu Shots

Monday, November 22nd, 2010 by Dan Curtin

 

Have you gotten your flu shot this year? If you haven’t, your excuse is most likely feeble. Influenza is a deadly infectious disease that returns every year, that can cause serious complications, particularly to young children and older adults. According to the federal Centers for Disease Control, the virus kills on average 36,000 Americans annually, a terrible toll—almost as many as die from auto accidents. Flu shots are considered by experts as the most effective way to prevent influenza and its complications. Here are the answers to common questions about flu shots.

This year’s annual flu shot will offer protection against the pandemic H1N1 (swine flu) virus, in addition to two other influenza viruses that are expected to be in circulation this winter. Last year people had to receive a separate flu shot to obtain protection against pandemic H1N1 influenza.

What sort of flu season is expected this year?

Flu seasons are unpredictable in a number of ways. Although epidemics of flu happen every year, the timing, severity, and length of the epidemic depends on many factors, including what influenza viruses are spreading and whether they match the viruses in the vaccine. Last flu season (2009-2010) saw the emergence of the 2009 H1N1 influenza virus (previously called “novel H1N1″ or “swine flu”). This virus caused the first influenza pandemic (global outbreak of disease caused by a new flu virus) in more than 40 years. While not certain, it is likely that 2009 H1N1 viruses will continue to spread along with seasonal viruses in the U.S.during the 2010-2011 flu season. The timing of flu is very unpredictable and can vary from season to season. Flu activity most commonly peaks in the U.S. in January or February. However, seasonal flu activity can occur as late as May.

Will new strains of flu circulate this season?

Flu viruses are constantly changing so it’s not unusual for new flu virus strains to appear each year. For more information about how flu viruses change, visit “How the Flu Virus Can Change.” While not certain, it is likely that 2009 H1N1 viruses and seasonal viruses will cause illness in the U.S. during the 2010-2011 flu season.

“I’m young and healthy,” you might say, “why do I need the shot?”

True, 90 percent of those who die from the flu are 65 and older, and many—but by no means all —have underlying medical conditions that weaken the lungs or heart. It’s not as though any deaths are acceptable, but these people are not the only ones at risk. In one year, five children aged 6 months to 15 years died suddenly from influenza in Colorado and Oklahoma; two children in England and four in Scotland had already died from the same strain that year. No one knows why some healthy children suddenly succumb to influenza. But as the virus spreads further through this country, there will almost certainly be more deaths.

One of those who died in Colorado was 8-year-old Joseph Williams. He had been perfectly healthy before the sudden onset of a stomach ache and fever. His parents took him to the emergency room, figuring he would get treatment and recover quickly, but a brain inflammation brought on by the influenza killed him in hours. The day after Joseph’s death, they held a tearful news conference and begged everyone in the community to get flu shots. If more people had been vaccinated, their child might have never contracted the infection in this first place.

Of the 92.6 million doses of vaccine, 29 people have died.  The math (which has taken me a half dozen tries to get right) comes out to one’s chances of dying from the vaccine as .00000000313 % — meaning — less than 1 in 3 million.

As of November 14, 2009, the CDC estimate 9,260 people have died from getting the H1N1 flu.  These are people who did not get the vaccine.  They also estimate 47 million people have had the H1N1 swine flu.  That figures to a .000197 % chance of dying from the flu — meaning — 1 in 5,075.

Put another way - my chances of dying from the flu are 591% GREATER than dying from the vaccine.

Even if spending a week violently sick and bedridden doesn’t worry you, by immunizing yourself, you vastly lessen the chances you will spread the virus to some child or older person (family member, friend, or stranger) who might die from it.

Most chain and many local drug stores are offering flu shots several times a week or daily at very reasonable cost. That cost is very nothing when compared to the wages lost and suffering you or your family or friends may have in dealing with the flu this season. So even if you do not care that you might save yourself a lot of misery by getting the shot, please understand that you could save someone else’s life.

The WOW Factor!

Wednesday, November 10th, 2010 by Treavor Bramwell

The WOW program was set up to demonstrate to all of our employees what superior customer service can be.  Here is a great example set by one of our managers.  Wes Lutes, an Account Manager at one of our hospital locations, often fills in for various positions during peak hours of operation in order for employees to take their meal break.  Little did Wes know that filling in for one of his cashiers for thirty minutes would give him a new perspective on his job, the service he provides, and the value of going the extra mile.

While helping a customer on the exit side of the booth, a middle aged lady on the entrance side of the booth yelled at Wes to help her. He opened the door and offered her assistance. It was clear that she was very upset and on the edge of having an emotional breakdown. With a stern voice she said: “I need to get to the Hospital’s Main Entrance!” Knowing she was in a hurry, he quickly explained to her detailed instructions about where she was going. She stared back with a confused look and said, “This is ridiculous!” Wes decided to physically point her to the street she needed to travel to get to the front of the hospital. When they met in the street, he identified the street she needed to turn on and she drove off towards the street, but missed the correct turn.

About fifteen minutes went by and the lady pulled back up to the booth, now enraged, told Wes she couldn’t find where she needs to go and that he had given her wrong directions. He apologized and tried to explain that she missed the street she needed to turn on, but all she wanted to do was argue. She ended up speeding off and parking in a nearby handicapped parking stall.  The lady climbed out of her vehicle and loaded up her arms with bags full of her belongings as if she was staying somewhere for a while. By the time she walked to the next parking stall she came to a stop, dropped all of her bags, sat on the ground and leaned her back on the vehicle next to where she was parked.

Wes quickly ran over and squatted next to her offering her assistance or a wheelchair. She quietly said she did not want any help and that this has happened before. By that time, she made quite a commotion and some nurses passing by came over to offer help. Before they could offer any help, she interrupted them and shooed them away to avoid further embarrassment.

Again, Wes tried to talk to her to see what was going on and if there was anything he could do. She stated that she has a pace maker and when it goes off it hurts. By sitting and calming herself down, she was able to lower her heart rate and prevent the device from going into defibrillator mode and shocking her heart. Wes was worried for her health, but she reassured him that she would get through it.  He loaded all of her bags back into her vehicle and opened the passenger door for her. She sat down and he shut the door, ran around to the driver side and got in.

He began to drive her vehicle to the main lobby of CHOC and she started explaining to him that it was very important for her to get to the main entrance because her granddaughter was going into emergency surgery and that she might never see her again. He reassured her that he would get her there as quick as possible. She then went on about her faulty pacemaker being recalled and her husband’s five back surgeries that had failed the previous year.

Finally, they arrived at the main lobby valet circle and Wes opened her door and she got out slowly, gathering her bags.  As he tore the ticket in half she grabbed the ticket, placed it in her purse and began to dig for something. Assuming she was looking for the payment or a tip, he told her not to worry about the payment and that the most important thing is that she gets in to see her granddaughter. She looked up and stared at him for a second, setting all her bags on the ground and asked, “Can I at least give you a hug?” In shock and amazement, he said “Sure!” Beginning to cry, she leaned in and gave him a tight hug and said, “Thank you so much!”

This goes to show that you never know whose life you are going to effect on any given day.  What seems like the smallest gesture can brighten someone’s day, put a smile on someone’s face, or even create a lasting friendship.  Let us remember this story each day we work and create an inspiring moment that guests and even you, will remember forever.

Thank you Wes Lutes for WOWing us!

Minuteman is Using Social Media!

Wednesday, February 10th, 2010 by Stephanie Bixeman
Minuteman Parking Fan Page on Facebook

Minuteman Parking Fan Page on Facebook

 

We are pleased to announce that Minuteman Parking Company is now on Facebook and Twitter!

In addition to our blog posts, our Facebook and Twitter will provide the latest and greatest news from Minuteman, as well as up-to-date information in the world of valet parking. Our Facebook page allows visitors to view picture albums that are dedicated to what we know best: hotels, hospitals and special events.

Facebook was founded by a small group of Harvard students and it is one of the fastest growing internet sites for both social and business contacts. The site currently has over 350 million active users worldwide and is the second most-visited site in the world, falling behind Google.

Twitter is another social networking site that allows its users to send and read messages known as tweets. The site was founded in 2006 and allows followers to keep up with what is happening right now.

Even if you are not currently using Facebook or Twitter, you can still visit our pages and see our updates. And if you are already part of the latest social phenomenon, we would love for you to become a fan and follow us!

You can access our accounts using the following links:

Minuteman Parking Facebook Fan Page

Minuteman Parking on Twitter

Minuteman Parking’s 2010 Manager Meeting

Wednesday, January 27th, 2010 by Chris Fox
Minuteman Parking held our annual Managers Meeting last week at our corporate headquarters in El Segundo.  Attending the meeting were more than 30 managers and members of the management team.

Minuteman Parking had another successful year and revenues grew by almost 20% in 2009 even as the hotel and hospitality business slumped due to the economy.  We were able to grow our business and add shuttle operations in a year when our competitors were scrambling to survive.  Making up the difference was our recent focus on parking services for the Medical Facilities business where we added four new accounts in 2009.  Our goals for 2010 are to continue our strong growth, focus on the customer and improve all of our customer encounters.

I am proud to announce that Tu Sam was selected as Minuteman Manager of the year for 2009.  Tu is the manager of the Seattle Airport Marriott site and has worked for Minuteman for almost six years.  Tu started as a Driveway Ambassador and worked his way up to manager.  Tu was the highest scoring manager in our location audit and had superior guest satisfaction scores.   The bonus was that his facility had zero accident claims for 2009 which is amazing because it happened at an airport property.

Minuteman Parking President Chris Fox Presenting 2009 Manager of the Year Award to Tu Sam from the Seattle Airport Marriott

Minuteman Parking President Chris Fox Presenting 2009 Manager of the Year Award to Tu Sam from the Seattle Airport Marriott

Some of the other awards handed out include:

  • The Revolving Door won by Dawn Harper at Hoag Hospital for hiring the most employees during the year
  • Most Appreciated Manager won by Ron Machon at Torrance Marriott for hiring just 1 new employee all year
  • Mr. Discipline won by Gary & John at St Joseph Hospital for handing out the most written warnings
  • Follows the Rules by Kennedy Maringa at St Bernadine for having the highest score on the location audit
  • Just Focus and Do It by Bryan Kramer at Tower Hotel for accomplishing all of his goals during the year
  • Knows What Time It Is by Kennedy Maringa at St Bernadine for having the lowest overall lunch punches
  • Knows What Time It Is by Ian Wilson at Manhattan Marriott, Tu Sam at Seattle Airport Marriott, Aaron Rosen at Fantasy Springs and Derek Coffinger at the W Hotel for great improvement in reducing lunch punches
  • Zero Tolerance awards to Tu Sam at Seattle Airport Marriott, Ron Maachon at Torrance Marriott and Kennedy Maringa at St. Bernadine for having $0 (ZERO) claims in 2009
  • Mr. Safety for the best improved claims to Walter Avelar at Marina Marriott, Rico Saavedra at the Huntley Hotel and Ian Wilson at the Manhattan Marriott
  • The Closer Award for successfully closing the Monterey Plaza Hotel by Aidan Gabriel at the Monterey Plaza Hotel
  • Mr. Service Award to Walter Avelar at Marina Marriott for improving the overall guest satisfaction score

Our team building activity this year was bowling at the Lucky Strike Lanes in Torrance.  Dawn Harper and Ron Machon surprised the rest of the managers with their bowling prowess by each bowling well in excess of 150.

Minuteman President Chris Fox Thowing Another Gutter Ball

Minuteman President Chris Fox Thowing Yet Another Gutter Ball

I would also like to thank Crecenciano Moreno who created our lovely balloon centerpieces.  Creceniano is one of our shuttle drivers at CHOC and he makes balloons all day long for the visiting children.  We value his extra efforts and dedication to bringing his version of happiness and joy to the CHOC facility.

Balloon Arrangements Created by Crecenciano Moreno, Shuttle Driver for CHOC

Balloon Arrangements Created by Crecenciano Moreno, Shuttle Driver for CHOC

Minuteman Parking Goes Biometric

Wednesday, January 20th, 2010 by Chris Fox

New Qqest Biometric Time Clock

New ICQ1000 Biometric Time Clock from Timeforce

Minuteman Parking is going biometric!

As announced at the annual Managers Meeting last week, Minuteman Parking will be rolling out new time clocks to all locations over the next month or so.  Gone are the old days of using actual punch cards and the more recent innovation of using electronic swipe cards.  The new time clocks from Timeforce have built-in state-of-the-art biometrics which will actually read fingerprints to positively identify an employee.

There are several great reasons for Minuteman Parking to make the switch to the new clocks:

  • Improved accuracy
  • Real time punches
  • Better management of lunch punch compliance rules
  • Real time reporting for the management team
  • Excellent software which will scale with our growth
Plus, it’s really hard to lose your fingerprint.

This is yet another investment in technology which will help us to continue a high level of service to all of our customers.

Orange Coast Memorial Medical Center Joins Minuteman Parking Family

Monday, November 2nd, 2009 by Chris Fox
Orange Coast Memorial Medical Center

Orange Coast Memorial Medical Center

The Orange Coast Memorial Medical Center in Fountain Valley becomes our 4th new medical facility customer this year on November 9th.  We are delighted to begin partnering with Orange Coast as they are the only not-for-profit hospital in Fountain Valley and its surrounding communities.   And the hospital was voted “Best Place to Work” and “Best Companies to Work for” by the readers of the Orange County Register and OC Metro Magazine.

We will start with a valet station at the front door of their new Orange Coast Patient Care Pavilion which is opening this month.  Connected by a sky bridge to the main hospital, the 6-story, 162,500 square-foot structure will be home to some of the most advanced medical treatments and highly-regarded specialists in the region.  We are also adding a brand new Gem golf cart to ferry visitors and patients from the self-parking lot to the hospital entrance.  Over the next few months, we plan to add other valet and Door Ambassador positions throughout the Medical Center campus.

Orange Coast Patient Care Pavilion Opens in November 2009

Orange Coast Patient Care Pavilion Opens in November 2009

Orange Coast Memorial Medical Center is the latest member in the family of medical facilities served by Minuteman Parking.  We also added St. Jude Medical Center in August, Little Company of Mary Medical Center in June and Children’s Hospital of Orange County (CHOC) in April.  In addition,  we also provide parking services at Hoag HospitalSt. Joseph Hospital of Orange and Newport Lido Medical Center in Orange County, the Loma Linda Medical Center in Loma Linda and St. Bernardine Medical Center in San Bernardino.

Minuteman Parking Moves To El Segundo

Wednesday, October 28th, 2009 by Tom Humbarger

Minuteman Parking moved into our new office in El Segundo this month.  Less than one mile from the ocean, the new offices are close to downtown El Segundo and the 105 and 405 Freeways.

Chris Fox in his New El Segundo Office

Chris Fox in his New El Segundo Office

According to Chris Fox, President of Minuteman Parking:

We had been at our old offices for more than 5 years and with our recent growth, we were nearly busting at the seams.  Our new location in El Segundo projects a more professional image, plus it is centrally located for our employees.  We have the room we need now for offices and storage, plus plenty of room to grow.

Controller Wilson Tang

Controller Wilson Tang

Controller Wilson Tang had this to offer:

I think the new setup is more conducive to working and it has already made the finance team more organized and productive.  Plus, the location is close to El Porto which is one of the best surf spots in the South Bay.

There are some new amenities in the office too.  For example, there is a large lunchroom with a flat screen TV and couch where employees can relax.  The lunchroom will double as a training facility.  In Chris’ office, there is also a large conference room where employees can collaborate on projects.  In addition, there is much more space to prominently display the Boston sports memorabilia that Chris has collected over the years, but the Wheaties boxes have not yet made an appearance.

Combination Lunch Room and Training Facility

Combination Lunch Room and Training Facility

While the physical location for Minuteman Parking has changed, the mailing address and phone number remain the same.  You can continue to reach us at:

Minuteman Parking Company
1601 N. Sepulveda Blvd.
Suite 368
Manhattan Beach, CA 90266
310 390-7458

Customer Testimonial from Marriott Manhattan Beach

Wednesday, October 14th, 2009 by Chris Fox

I would like to share a letter we received from Janice Vande Steeg, General Manager of the Manhattan Beach Marriott this week.

And I would like to congratulate Ian Wilson, Kirk Boardman and the rest of the Minuteman Parking team at the Manhattan Beach Marriott for delivering exceptional service and fulfilling the Minuteman Commitments To Excellence for one of our longtime customers.

Thank you!

Marriott Manhattan Beach - Minuteman Parking Testimonial

View more documents from Tom Humbarger.