We understand hospitality

Secret Shop Superstars!!

October 20th, 2014 by Erin Bounds

Minuteman Parking Company has been transforming hospital operations for nearly 20 years. It is no secret that the key to our success has been one key factor: Service Accountability. Our Driveway Ambassadors take pride in contributing to the success we have seen at of our medical facilities by providing unparalleled patient and visitor relations. They offer customized solutions for each of our clients, and aim to carry out each hospital’s mission and vision through our services. We were very pleased to learn that the team at our Orange County location excelled while experiencing a secret shop with 3 separate 100% scores!!

Below is our kind and courteous cashier, as well as our talented team of valets!

Many thanks to the OC team, and especially to their exceptional on-site Account Manager, Lamont Oakley (not pictured) for doing what they do every day and doing it well!

Minuteman Chips in for Charity!

September 26th, 2014 by Erin Bounds

The 28th Annual Seattle Marriott Charity Golf Classic was held again this year at the stunning Newcastle Golf Club on September 18th last week in Seattle, Washington. Proceeds raised from the tournament benefit Seattle Children’s Hospital Research Foundation.

Seattle Children’s is in the top 5 leading research institutes in the nation, and has been caring for children from the Pacific Northwest and around the Nation since 1907.  All of the donations made to this year’s tournament support a healthier future for Seattle Children’s increasing number of patients, and Minuteman Parking Company was privileged to attend as the Crystal Sponsor of the tournament, the highest level of sponsorship.

The Minuteman team would like to thank all of the golfers who played in this year’s tournament. Minuteman is dedicated to philanthropy and our Marriott partners in the Northwest, and we could not have been more happy to be a proponent for such an admirable cause!

New to the Office!!

September 16th, 2014 by Erin Bounds

Please join us in welcoming our latest addition to the Corporate Office, Zoila Espinoza! Zoila has taken over the role of Administrative Assistant for the Human Resources department.

Zoila began working for Minuteman in 2013 as a Traffic Attendant. She has since changed paths and is moving to a position where she can learn more about Human Resources and grow with the company, as she plans to pursue her degree in HR.

In her free-time, Zoila enjoys spending time with her family and catching new movies when she can. We are incredibly lucky to have her here, and cannot wait to watch her progress with the Minuteman family. Welcome to the office, Zoila!!

Outstanding Service!!

September 9th, 2014 by Erin Bounds

At Minuteman Parking, we pride ourselves on making sure each guest leaves with a smile on their face! Last week, one of our team members was recognized for his superior efforts by a guest staying at one of our Marriott hotels. Here’s what he had to say..

“__ I was attending a Kubota tractor meeting. Kubota is based in Torrance. Darrius offered to jump start my car when I was in a real jam! Then, I tried to tip him $10.00 and he wouldn’t take it. Then, I said okay, how about $5 and he wouldn’t take it. HE TOLD ME TO HAVE A GREAT DAY !! That was awesome!! I really wanted to give him $10 for a tip and the use of his personal vehicle. That was so nice of him. Wow, what great customer service he provided!!!!”

Employees like Darrius leave a lasting impression on the people they encounter, one driveway at a time. We would not be able to Revolutionize Hospitality without their first-rate service. Thank you for being so great at what you do, Darrius! We are very grateful to have you as part of the Minuteman family!

Welcoming Silvia Castillo to the Corporate Office!!

September 2nd, 2014 by Erin Bounds

Minuteman is delighted to announce the newest addition to our Corporate Office– Silvia Castillo! She will be joining the accounting team, taking over Raquel Espinoza’s duties as Accounts Payable and Payroll Clerk.

Silvia graduated from California State University in Dominguez Hills in 2010 with a BS Degree in Business Administration, with a concentration in Accounting. She last worked for SQA Services, Inc. as a full time, temporary employee. She has work experience in Bookkeeping, Payroll, Accounts Receivable and Accounts Payable, as well as other accounting areas.

On the weekend, Silvia enjoys spending time with her family. She and her husband have a 6 year-old girl, and a 2 year-old boy, which she is very happy to say account for most of her free-time!

Silvia is very excited to continue to learn and grow with Minuteman Parking for years to come and we are so thrilled to have her as part of the Minuteman team!! Welcome to the office, Silvia!


New Minuteman District Management!

August 6th, 2014 by Erin Bounds

We’ve had a lot of exciting management changes at Minuteman in the past couple of months!  Please give a warm welcome to our two new District Managers– Nathan Sposato (pictured left), who is brand new to the Minuteman family, and Wes Gibeau (pictured right), who has been with us since 2005!

Nate’s parking background began while attending San Diego State University. Nate has experience managing commercial locations, but his specialty lies in high-volume hotel operations! He will be overseeing our Los Angeles Hospitality Division. With our steadily growing client-base, his expertise is a valued addition to the company.

Wes has had quite the journey to his new position with Minuteman. He started nearly ten years ago, and was moved up to a management position within his first year! He has managed locations all throughout our Orange County region. One of his most memorable moments with Minuteman is taking 3rd place in NPA’s 2012 “National Valet Olympics” in Florida with a team who had never competed before. His points of interest lie in client, customer and coworker relations. It takes a specialized person to fully comprehend working efficiently and appropriately in the hospital environment, and we are so thankful to have Wes taking command as a part of our Healthcare Division.

Congratulations to both gentlemen and welcome to the Minuteman District Management team!!

Above and Beyond the Call of Duty!

July 29th, 2014 by Erin Bounds

Here at Minuteman Parking, our employees are consistently going above and beyond the call of duty! They are trained to recognize and anticipate customer needs and do all they can to provide an excellent experience for all who they encounter.

Yesterday, an article was posted on the website ‘Customers That Stick’ by Adam Toporek, a Customer Service Strategist that stayed at the Courtyard Seattle Downtown/Pioneer Square by Marriott. His experience with the staff exceeded his expectations, so much so that he blogged about it! Here is what he had to say about Lam Ngyuen, the Account Manger at the Courtyard Seattle Pioneer Square.

“I received a truly Hero-Class experience after I had already checked out. Lam of the bellhop staff truly made an effort to go above and beyond!

The front desk had called a cab to take me to the airport. I waited outside, but the cab never arrived. After a few minutes, Lam (name hopefully spelled correctly!) walked down the street  to hail a cab for me in rush hour. Of course, this is par for the course in the city, but Lam didn’t just sit in front of the bellhop stand and wave at any cab that happened by. He went out to the intersection to catch the cross traffic and maximize the chances of getting a cab quicker.

Lam sat on that corner for well over 5 minutes before he got a cab for me, and once he hailed the cab, he didn’t even come back to the bell stand for a tip. Noticing that more hotel guests had filed in behind me since he left the stand, he stayed out on the corner and focused on hailing another cab. (I took his tip to him on the corner — he earned it!)”

Outstanding work, Lam! We’re so proud to have you as a part of the Minuteman family!!

Expanding Operations in Seattle!

July 23rd, 2014 by Erin Bounds

Our new airport shuttles are ready for take-off!

Minuteman is proud to announce that we’ve started airport shuttle operations in Seattle this month! The shuttle runs continuously to and from the Seattle-Tacoma International Airport on a daily basis. Passengers can leave their car (and their worries!) with us and enjoy fast, friendly service to and from SeaTac Airport.

Simply log onto minuteparkandgo.com to reserve your parking spot today and hitch a ride with us on your way to the airport. Happy Traveling!!!

Welcoming Southern California Hospital at Culver City!

July 16th, 2014 by Erin Bounds

Minuteman Parking Company is sending a warm welcome to our newest hospital account, Southern California Hospital at Culver City! Over the last 80 years, SCH has aimed for top-notch care in Culver City and West Los Angeles. This 420 bed-facility full of compassionate employees seeks only the highest standards of excellence in service for their patients. The inpatient/outpatient services, 24 hour emergency room, and judicious use of resources makes this hospital a leading provider for clinical care in the community.

Minuteman will provide the newly appointed service on campus Monday through Friday. We are excited to partner with Southern California Hospital at Culver City and add this account to our growing list of clients in So Cal. Welcome to the Minuteman family!!

AHMC Anaheim Regional Medical Center Joins team Minuteman!

July 9th, 2014 by Erin Bounds

Anaheim Regional Medical Center

Minuteman started operations this month with one of Orange County’s finest medical facilities, AHMC Anaheim Regional Medical Center. Located at 1111 W. La Palma in Anaheim, CA, the hospital offers 223 beds, 1,200 employees, and more than 600 doctors working around the clock to ensure that every aspect of patient care is being met.

Anaheim Regional Medical Center believes in the effectiveness of teamwork, and Minuteman Parking Company is proud to join the AHMC team in order to enhance the superior hospitality that patients and visitors will receive. Valet services will be provided Monday through Friday. Welcome to the Minuteman family!