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Posts Tagged ‘CHOC’

Minuteman Parking’s 2010 Manager Meeting

Wednesday, January 27th, 2010 by Chris Fox
Minuteman Parking held our annual Managers Meeting last week at our corporate headquarters in El Segundo.  Attending the meeting were more than 30 managers and members of the management team.

Minuteman Parking had another successful year and revenues grew by almost 20% in 2009 even as the hotel and hospitality business slumped due to the economy.  We were able to grow our business and add shuttle operations in a year when our competitors were scrambling to survive.  Making up the difference was our recent focus on parking services for the Medical Facilities business where we added four new accounts in 2009.  Our goals for 2010 are to continue our strong growth, focus on the customer and improve all of our customer encounters.

I am proud to announce that Tu Sam was selected as Minuteman Manager of the year for 2009.  Tu is the manager of the Seattle Airport Marriott site and has worked for Minuteman for almost six years.  Tu started as a Driveway Ambassador and worked his way up to manager.  Tu was the highest scoring manager in our location audit and had superior guest satisfaction scores.   The bonus was that his facility had zero accident claims for 2009 which is amazing because it happened at an airport property.

Minuteman Parking President Chris Fox Presenting 2009 Manager of the Year Award to Tu Sam from the Seattle Airport Marriott

Minuteman Parking President Chris Fox Presenting 2009 Manager of the Year Award to Tu Sam from the Seattle Airport Marriott

Some of the other awards handed out include:

  • The Revolving Door won by Dawn Harper at Hoag Hospital for hiring the most employees during the year
  • Most Appreciated Manager won by Ron Machon at Torrance Marriott for hiring just 1 new employee all year
  • Mr. Discipline won by Gary & John at St Joseph Hospital for handing out the most written warnings
  • Follows the Rules by Kennedy Maringa at St Bernadine for having the highest score on the location audit
  • Just Focus and Do It by Bryan Kramer at Tower Hotel for accomplishing all of his goals during the year
  • Knows What Time It Is by Kennedy Maringa at St Bernadine for having the lowest overall lunch punches
  • Knows What Time It Is by Ian Wilson at Manhattan Marriott, Tu Sam at Seattle Airport Marriott, Aaron Rosen at Fantasy Springs and Derek Coffinger at the W Hotel for great improvement in reducing lunch punches
  • Zero Tolerance awards to Tu Sam at Seattle Airport Marriott, Ron Maachon at Torrance Marriott and Kennedy Maringa at St. Bernadine for having $0 (ZERO) claims in 2009
  • Mr. Safety for the best improved claims to Walter Avelar at Marina Marriott, Rico Saavedra at the Huntley Hotel and Ian Wilson at the Manhattan Marriott
  • The Closer Award for successfully closing the Monterey Plaza Hotel by Aidan Gabriel at the Monterey Plaza Hotel
  • Mr. Service Award to Walter Avelar at Marina Marriott for improving the overall guest satisfaction score

Our team building activity this year was bowling at the Lucky Strike Lanes in Torrance.  Dawn Harper and Ron Machon surprised the rest of the managers with their bowling prowess by each bowling well in excess of 150.

Minuteman President Chris Fox Thowing Another Gutter Ball

Minuteman President Chris Fox Thowing Yet Another Gutter Ball

I would also like to thank Crecenciano Moreno who created our lovely balloon centerpieces.  Creceniano is one of our shuttle drivers at CHOC and he makes balloons all day long for the visiting children.  We value his extra efforts and dedication to bringing his version of happiness and joy to the CHOC facility.

Balloon Arrangements Created by Crecenciano Moreno, Shuttle Driver for CHOC

Balloon Arrangements Created by Crecenciano Moreno, Shuttle Driver for CHOC

Orange Coast Memorial Medical Center Joins Minuteman Parking Family

Monday, November 2nd, 2009 by Chris Fox

Orange Coast Memorial Medical Center

Orange Coast Memorial Medical Center

The Orange Coast Memorial Medical Center in Fountain Valley becomes our 4th new medical facility customer this year on November 9th.  We are delighted to begin partnering with Orange Coast as they are the only not-for-profit hospital in Fountain Valley and its surrounding communities.   And the hospital was voted “Best Place to Work” and “Best Companies to Work for” by the readers of the Orange County Register and OC Metro Magazine.

We will start with a valet station at the front door of their new Orange Coast Patient Care Pavilion which is opening this month.  Connected by a sky bridge to the main hospital, the 6-story, 162,500 square-foot structure will be home to some of the most advanced medical treatments and highly-regarded specialists in the region.  We are also adding a brand new Gem golf cart to ferry visitors and patients from the self-parking lot to the hospital entrance.  Over the next few months, we plan to add other valet and Door Ambassador positions throughout the Medical Center campus.

Orange Coast Patient Care Pavilion Opens in November 2009

Orange Coast Patient Care Pavilion Opens in November 2009

Orange Coast Memorial Medical Center is the latest member in the family of medical facilities served by Minuteman Parking.  We also added St. Jude Medical Center in August, Little Company of Mary Medical Center in June and Children’s Hospital of Orange County (CHOC) in April.  In addition,  we also provide parking services at Hoag HospitalSt. Joseph Hospital of Orange and Newport Lido Medical Center in Orange County, the Loma Linda Medical Center in Loma Linda and St. Bernardine Medical Center in San Bernardino.

Our Newest Customer - Providence Little Company of Mary Medical Center

Thursday, June 25th, 2009 by Chris Fox

Our Newest Customer - Little Company of Mary

Our Newest Customer - Little Company of Mary

I am pleased to announce that we will start providing parking services at Providence Little Company of Mary Medical Facility in Torrance on June 29th.

Little Company of Mary Medical Facility is part of the Providence Health and Services system, and they have more than 4000 employees, physicians and volunteers who have been serving our South Bay community for over 40 years.

Minuteman Parking is excited to bring a new look-and-feel to patient and visitor arrival at Little Company of Mary and will be implementing changes in the parking area to improve patient flow and overall satisfaction.  We will staff two valet stations - at the main entrance and at the outpatient services entrance - from Monday through Friday.  In addition, we will provide an on-campus golf cart shuttle during peak times and upon request.  Our contract with Little Company will also add about 15 new associates to the Minuteman Parking family.

Craig Owens, Ron Machon and Dawn Harper are leading the implementation team and our South Bay management team will oversee day-to-day management of the operations.

Little Company of Mary is the latest addition to the family of medical facilities served by Minuteman Parking.   In addition to Children’s Hospital of Orange County (CHOC) which we added in April, we also provide parking services at Hoag Hospital, St. Josephs and Newport Lido Medical Center in Orange County, the Loma Linda Medical Center in Loma Linda and St. Bernadine Medical Center in San Bernadino.

CHOC - Minuteman’s Newest Medical Facilities Customer

Monday, April 13th, 2009 by Chris Fox

CHOC

CHOC

Minuteman Parking just added CHOC (Children’s Hospital of Orange County) as our newest customer in our growing medical facilities area.  CHOC is the first hospital devoted exclusively to caring for children in Orange County.  Since opening its doors in 1964, CHOC has led the way in many areas of pediatric health care.

We will be providing services for all of CHOC’s parking and shuttle operations in the City of Orange.   CHOC is embarking on a construction project to build a new state-of-the-art patient care tower scheduled to open in 2013, and we will be shuttling all employees and visitors during construction with up to six shuttle buses.  We will also manage their 5-story, 526 space self-parking garage and will provide Ambassadors for the front entrance and visitor valet parking in the garage.

As with our other medical facility customers, we are improving patient flow and serving as an extension of these facilities’ already outstanding patient care.  In addition, our Ambassador program continues to dramatically improve patient satisfaction scores at our partner hospitals.   Minuteman Parking also provides parking services to Hoag Hospital in Newport Beach, St. Joseph Health System in Orange, Loma Linda Medical Center, Catholic Healthcare West and Newport Lido Medical Center.

Signing up CHOC as a new customer was a team effort for Minuteman Parking, and they were impressed with our medical facilities experience and our approach to customer service.  The bid team included VP of Operations Craig Owens, Controller Wilson Tang, and CFO Consultant Mike Gleason.  We are looking forward to implementing our stellar customer service and parking operations services at CHOC starting at the end of April.

New Minuteman Parking Shuttle Bus for CHOC

New Minuteman Parking Shuttle Bus for CHOC