Our Newest Customer - Little Company of Mary

I am pleased to announce that we will start providing parking services at Providence Little Company of Mary Medical Facility in Torrance on June 29th.

Little Company of Mary Medical Facility is part of the Providence Health and Services system, and they have more than 4000 employees, physicians and volunteers who have been serving our South Bay community for over 40 years.

Minuteman Parking is excited to bring a new look-and-feel to patient and visitor arrival at Little Company of Mary and will be implementing changes in the parking area to improve patient flow and overall satisfaction.  We will staff two valet stations - at the main entrance and at the outpatient services entrance - from Monday through Friday.  In addition, we will provide an on-campus golf cart shuttle during peak times and upon request.  Our contract with Little Company will also add about 15 new associates to the Minuteman Parking family.

Craig Owens, Ron Machon and Dawn Harper are leading the implementation team and our South Bay management team will oversee day-to-day management of the operations.

Little Company of Mary is the latest addition to the family of medical facilities served by Minuteman Parking.   In addition to Children’s Hospital of Orange County (CHOC) which we added in April, we also provide parking services at Hoag Hospital, St. Josephs and Newport Lido Medical Center in Orange County, the Loma Linda Medical Center in Loma Linda and St. Bernadine Medical Center in San Bernadino.

CHOC

Minuteman Parking just added CHOC (Children’s Hospital of Orange County) as our newest customer in our growing medical facilities area.  CHOC is the first hospital devoted exclusively to caring for children in Orange County.  Since opening its doors in 1964, CHOC has led the way in many areas of pediatric health care.

We will be providing services for all of CHOC’s parking and shuttle operations in the City of Orange.   CHOC is embarking on a construction project to build a new state-of-the-art patient care tower scheduled to open in 2013, and we will be shuttling all employees and visitors during construction with up to six shuttle buses.  We will also manage their 5-story, 526 space self-parking garage and will provide Ambassadors for the front entrance and visitor valet parking in the garage.

As with our other medical facility customers, we are improving patient flow and serving as an extension of these facilities’ already outstanding patient care.  In addition, our Ambassador program continues to dramatically improve patient satisfaction scores at our partner hospitals.   Minuteman Parking also provides parking services to Hoag Hospital in Newport Beach, St. Joseph Health System in Orange, Loma Linda Medical Center, Catholic Healthcare West and Newport Lido Medical Center.

Signing up CHOC as a new customer was a team effort for Minuteman Parking, and they were impressed with our medical facilities experience and our approach to customer service.  The bid team included VP of Operations Craig Owens, Controller Wilson Tang, and CFO Consultant Mike Gleason.  We are looking forward to implementing our stellar customer service and parking operations services at CHOC starting at the end of April.

New Minuteman Parking Shuttle Bus for CHOC