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Posts Tagged ‘Loma Linda Medical Center’

Our Newest Customer - Providence Little Company of Mary Medical Center

Thursday, June 25th, 2009 by Chris Fox

Our Newest Customer - Little Company of Mary

Our Newest Customer - Little Company of Mary

I am pleased to announce that we will start providing parking services at Providence Little Company of Mary Medical Facility in Torrance on June 29th.

Little Company of Mary Medical Facility is part of the Providence Health and Services system, and they have more than 4000 employees, physicians and volunteers who have been serving our South Bay community for over 40 years.

Minuteman Parking is excited to bring a new look-and-feel to patient and visitor arrival at Little Company of Mary and will be implementing changes in the parking area to improve patient flow and overall satisfaction.  We will staff two valet stations - at the main entrance and at the outpatient services entrance - from Monday through Friday.  In addition, we will provide an on-campus golf cart shuttle during peak times and upon request.  Our contract with Little Company will also add about 15 new associates to the Minuteman Parking family.

Craig Owens, Ron Machon and Dawn Harper are leading the implementation team and our South Bay management team will oversee day-to-day management of the operations.

Little Company of Mary is the latest addition to the family of medical facilities served by Minuteman Parking.   In addition to Children’s Hospital of Orange County (CHOC) which we added in April, we also provide parking services at Hoag Hospital, St. Josephs and Newport Lido Medical Center in Orange County, the Loma Linda Medical Center in Loma Linda and St. Bernadine Medical Center in San Bernadino.

CHOC - Minuteman’s Newest Medical Facilities Customer

Monday, April 13th, 2009 by Chris Fox

CHOC

CHOC

Minuteman Parking just added CHOC (Children’s Hospital of Orange County) as our newest customer in our growing medical facilities area.  CHOC is the first hospital devoted exclusively to caring for children in Orange County.  Since opening its doors in 1964, CHOC has led the way in many areas of pediatric health care.

We will be providing services for all of CHOC’s parking and shuttle operations in the City of Orange.   CHOC is embarking on a construction project to build a new state-of-the-art patient care tower scheduled to open in 2013, and we will be shuttling all employees and visitors during construction with up to six shuttle buses.  We will also manage their 5-story, 526 space self-parking garage and will provide Ambassadors for the front entrance and visitor valet parking in the garage.

As with our other medical facility customers, we are improving patient flow and serving as an extension of these facilities’ already outstanding patient care.  In addition, our Ambassador program continues to dramatically improve patient satisfaction scores at our partner hospitals.   Minuteman Parking also provides parking services to Hoag Hospital in Newport Beach, St. Joseph Health System in Orange, Loma Linda Medical Center, Catholic Healthcare West and Newport Lido Medical Center.

Signing up CHOC as a new customer was a team effort for Minuteman Parking, and they were impressed with our medical facilities experience and our approach to customer service.  The bid team included VP of Operations Craig Owens, Controller Wilson Tang, and CFO Consultant Mike Gleason.  We are looking forward to implementing our stellar customer service and parking operations services at CHOC starting at the end of April.

New Minuteman Parking Shuttle Bus for CHOC

New Minuteman Parking Shuttle Bus for CHOC

Nancy Anui Exemplifies Minuteman’s Commitments to Excellence at Loma Linda Medical Center

Tuesday, January 27th, 2009 by Gary Barnett

Nancy Anui at Loma Linda Medical Center

Nancy Anui at Loma Linda Medical Center

I wanted to share with everyone the story of one associate who on a daily basis exemplifies the “Commitments of Excellence” which are the cornerstone of great service. Nancy Anui has been working for Minuteman Parking Company for the past seven years. She started working at Riverside Community Hospital as a Greeter and worked up to a valet position at that location before moving on with us to Loma Linda Medical Center.

Before coming to work for Minuteman Nancy lost her disabled son and she has said she felt that her purpose in life was over with his passing.  Then Nancy felt the call to volunteer at hospitals so she could bring joy to people who were sick.  Nancy started at Riverside Community Hospital as a volunteer, around the same time Minuteman picked up the contract for parking services at the hospital.  Nancy met our manager at the location, Rafael Lopez who was looking for help and she was immediately hired. After a period of time our contract expired at the hospital and Nancy transferred with us to the Loma Linda East Campus Medical Center as a valet and shuttle driver.   Nancy loved moving over to LLECMC and the staff at the facility absolutely adores Nancy.  Nancy has been at Loma Linda with us now for four years.
Nancy tells me that she thought God was steering her towards people with Special needs. Her daily duties include helping transport patients to the area lab, rehabilitation medical offices, x-ray and MRI facilities on the East Campus at Loma Linda.

Michael Jackson head of operations on the east campus has said that when people see Minuteman Parking they know they are at the East Campus and we are the friendly touch point that the Medical Center needed in regards to their guest and patient services.  Nancy is a key person in increasing the Medical Center’s patient flow and therefore the patient and visitor satisfaction.  Nancy continues to represent Minuteman and provide the special customer care that people have come to expect when they visit the Medical Center. Nancy has been called the Parking Lot Angel by the Medical Center staff and management team and is a shining example of someone who goes above and beyond and is committed to the spirit of providing outstanding  healing service to everyone she come in to contact with.

I ask you today, how can we all be as committed to helping others and providing great service like Nancy?  Thank you Nancy, you are an inspirational asset to us all and we truly appreciate all that you do!