Minuteman Parking just added CHOC (Children’s Hospital of Orange County) as our newest customer in our growing medical facilities area. CHOC is the first hospital devoted exclusively to caring for children in Orange County. Since opening its doors in 1964, CHOC has led the way in many areas of pediatric health care.
We will be providing services for all of CHOC’s parking and shuttle operations in the City of Orange. CHOC is embarking on a construction project to build a new state-of-the-art patient care tower scheduled to open in 2013, and we will be shuttling all employees and visitors during construction with up to six shuttle buses. We will also manage their 5-story, 526 space self-parking garage and will provide Ambassadors for the front entrance and visitor valet parking in the garage.
As with our other medical facility customers, we are improving patient flow and serving as an extension of these facilities’ already outstanding patient care. In addition, our Ambassador program continues to dramatically improve patient satisfaction scores at our partner hospitals. Minuteman Parking also provides parking services to Hoag Hospital in Newport Beach, St. Joseph Health System in Orange, Loma Linda Medical Center, Catholic Healthcare West and Newport Lido Medical Center.
Signing up CHOC as a new customer was a team effort for Minuteman Parking, and they were impressed with our medical facilities experience and our approach to customer service. The bid team included VP of Operations Craig Owens, Controller Wilson Tang, and CFO Consultant Mike Gleason. We are looking forward to implementing our stellar customer service and parking operations services at CHOC starting at the end of April.